Quality Assurance

ISO 9001 Quality Management System Certification

Student Exchange Australia New Zealand Ltd has recently been certified to ISO 9001 (Quality Management System).  A consumer centric quality management system is essential for identifying and managing the expectations of our students and participants.

The certificate is available to download from here.

ISO 9001 (Quality Management System) is an internationally recognised quality management standard which provides assurance that Student Exchange Australia New Zealand has the type of management systems in place to deliver a quality experience to all our participants.  It guarantees an ability to consistently meet customer, statutory and regulatory requirements, and addresses customer satisfaction through the effective application of the system.  While our individual employees are inherently motivated to act in your interests at all times, it's good to know the organisation as a whole has the quality systems to support their endeavors at all times.

Certification to ISO 9001 assures you that Student Exchange Australia New Zealand:

  • Maintains stringent policies, systems and procedures for the delivery of our programs;
  • Has documented continual improvement systems in place;
  • Obtains regular feedback from our clients and use that information to improve our programs;
  • Demonstrates a strong commitment to customer service.  

The Best Practice ISO 9001 certification symbol and the JAS-ANZ logo can only be used by organisations that have been externally audited and found to meet the required standards.

National Director, Nick Lorentzen said:

“This is something we have been working toward for some time and reflects our commitment to the quality of the programs we provide. It is the culmination of a lot of hard work by our staff and volunteers over many years.  We have always had a strong culture of continuous improvement and a sharp focus on customer service. This certification represents independent verification that our Quality Management System meets stringent, internationally recognised standards